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11-06-2019 02:24 PM - edited 01-05-2022 09:40 AM
I have a $40 plan every month, I had $23 in my account so I bought a $22 voucher. I was gonna apply it later today since my payment is due tomorrow but when I tried making calls today I'm told my plan doesn't allow me to make calls even though I have talk, text and data
Edit: my data still works, I just can't anser or make calls
Edit 2: My data even stopped working for a bit but a mod helped me and now everything's back to normal, thanks for the help folks!! 🙂
Solved! Go to Solution.
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11-07-2019 09:10 AM
Hi zoeongp,
If you need further help, feel free to submit a ticket through SIMon, our virtual assistant and we will take a look into your situation.
Regards,
Ciprian
PM Mod Team.
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11-07-2019 01:29 AM
@Laiqkhan1Can you log into your selfserve account and make sure your plan is active? Also which plan are you on? If you don't have any minutes on the front page of selfserve that means you are out of minutes.
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11-06-2019 11:52 PM
@Laiqkhan1 wrote:What I do my I can't make calls
What plan are you on? If the $15 plan maybe you've used all your minutes.
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11-06-2019 11:45 PM
What I do my I can't make calls
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11-06-2019 11:42 PM
I can't make calls please help me for that ?
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11-06-2019 03:11 PM
We know the following facts:
1. Your account is acitve.
2. You have a $40 plan with unlimited Canada wide minutes.
3. You cannot dial out and receive calls.
4. You cannot add your topup voucher because you cannot 611.
Please login your self-serve account to add your new voucher to your account. Adding fund to your account will trigger PM server to provision your account again which may tix your call in and out issue.
If you have autopay credit card on file, you can add $1 to get your account provisioned again.
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11-06-2019 02:47 PM
I think it's best if you contact moderators it looks like your phone 3g is ok if you are getting such message
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11-06-2019 02:36 PM
@zoeongp Public uses 3G for calling do you need to make sure u haven't set your device to use 4G or LTE only. It should be set to auto or a combo of 3G UMTS / 4G LTE
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11-06-2019 02:34 PM
I have my wifi off but I don't have access to another phone to use
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11-06-2019 02:33 PM
When I try to make a call I get the standard voice telling me something like "Hi, Public Mobile here, we were unable to complete your call because your plan doesn't have calling" or something like that, but I've had unlimited talk and text since I got this plan
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11-06-2019 02:33 PM
Can you temporarily switch to 3g only? That is important for calls, calls are not made on 4g.
Make sure your WiFi is off.
Can you borrow another phone to test your sim in, just to rule out the phone itself
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11-06-2019 02:31 PM
Did anything change recently about your phone?
Do you get error message or calls just fail?
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11-06-2019 02:31 PM
I'm not sure if texting works but my data is working fine
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11-06-2019 02:30 PM
It says active
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11-06-2019 02:30 PM
@zoeongp wrote:I have a $40 plan every month, I had $23 in my account so I bought a $22 voucher. I was gonna apply it later today since my payment is due tomorrow but when I tried making calls today I'm told my plan doesn't allow me to make calls even though I have talk, text and data
Can you log into the self-serve and see if your account says active or suspended? Are you able to text and use data still?
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
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11-06-2019 02:28 PM
What is the status reported on your account when you log in