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Can't login!!!

curtissrickard
Great Neighbour / Super Voisin

@Tiana_V 

I can't login and when I get the reset password email and reset the password then try to login, it keeps telling me its the wrong password and locks me out again!!!

7 REPLIES 7

tabi159w
Model Citizen / Citoyen Modèle

Try clicking on the forgot password link and resetting your password. If the issue still persists, contact a Moderator.

Daps
Deputy Mayor / Adjoint au Maire

@curtissrickard Sounds like you have should everything under your control.

 

When retrying the password reset, just make sure

1. you're typing in the same email address.

2. and CAPS LOCK key isn't ON

@curtissrickard try again in incognito or private mode while you wait for a reply from mods

curtissrickard
Great Neighbour / Super Voisin

I tried reseting to original password and no luck

curtissrickard
Great Neighbour / Super Voisin

I thought she was a moderator

gpixel
Mayor / Maire

@curtissrickard try resetting your password to the original password you used before the reset

Jb456
Mayor / Maire

Not sure why you tagged Tiana into the post.

 

Please contact the moderators for assistance. Two ways to reach them.

 

1- 

Simon.JPG

2- or via private message at link below

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

If you get the reset password link. Try making a very very easy password then logging into it. Does that work? If yes then once logged in click " change your password" and set up a harder more secure password.

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