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Can't get my Mom on the network

q_knight36
Great Neighbour / Super Voisin

Just purchased the Sim card a couple months back.  I bought the Sim card using my credit card.  Now when I try and put in her information and her credit card info into the plan I want for her it does not work (basically the form information freezes up).  Is there a reason why this is happening ?  Is this caused by the Sim Card already tied to my Credit Card because I bought it?

3 REPLIES 3

TheOldVR
Deputy Mayor / Adjoint au Maire

 

Try a different browser...

 

For whatever reason I had to use Chrome to get things working for the three lines I did, no idea why Edge was being a pain.

 

Good luck!

q_knight36
Great Neighbour / Super Voisin

okay, will do, thanks for the reply

will13am
Oracle
Oracle

@q_knight36, the credit card used to make the SIM card purchase does not have to be the same credit card used for paying for the service.  I suggest that if you are having issues with activation, try redoing it using incognito mode.  There may be some cached information from a previous session that is interfering with your new session. 

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