Can't connect

[CJW1959]

Today phone stopped allowing incoming and outgoing calls. Says account suspended due to contract expired. I have no contract, on autopay and money payment shows up on credit card. Sent in for support and have ticket but going out of town tomorrow morning and need cell service

[CJW1959]

Phone finally working, turns out payment failed for some reason on their end. Nothing I changed!
Sure poor c/s when the payment fails due to their issues and they cut service the same day.

[CJW1959]

thank you, I have done everything you suggested. I will wait a few hours then give up and buy a burner to go out of town. 

[hTideGnow]

hi @CJW1959 

it could be just a browser cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage