Were they BOTH from Koodo post-paid, or Koodo pre-paid?
If pre-paid, you need the customer support agents to do the porting from there to here. If post-paid, the porting occurs as per norm with getting a port authorization request and all, as usual when moving proiders.
To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.
