Can’t activate my sim.

[Scott_47]

Hi,

ive tried multiple times to activate my sim, purchasing the 50 dollar bundle but it hasn’t worked. Very frustrated with the service.

[cin7]

Alternatively, you can send a private message to the Moderators (https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437). You’ll need to login first to your Community account for the link to work.

[Jb456]

@Scott_47  Also Public Mobile offers a live chat with a real human for activations. Unfortunately it's closed right now.

Hours of Operation: 8:00am - 5:00pm PST / 11:00AM - 8:00PM EST

Link for live chat is below.

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en 

So we will be glad to try and assist you if you can let us know what you steps you done and where the error occurs.

[Jb456 · Accepted solution]

Are you getting an invalid message??

Did you pass the payment section? 

If yes check if your card was charged.

If it was charged put your sim card in your phone it will likely work.

If it does work and you were charged go to link below to create your self serve account.

https://selfserve.publicmobile.ca/self-registration/

If you were not charged. System locks sim for 50 minutes. Wait one hour, clear internet cookie/history cache open a fresh browser in incognito mode and try again.

Don't forget a referral code for a $10 sign up bonus. If you used one and were charged and service works the credit will be applied within 72 hours.

Welcome to Public Mobile 🙂