Can't Log in to Selfserve Account

[willfoster]

I tired logging into self serve these last few days, and cannot get in. Tried clearing browser history, trued new browsers, resetting my password - all to no avail. Any suggestions? Account username is xxxxxxxxxxxxxxxxx

[JordanMercier]

when is it going to be back up! My services were supposed to renew today and I'm assuming because of this stupid maintenance it didn't renew properly? I use my phone for 2FA with work and now I can't log into my work computer. This is going to cost me $200 today if it isn't sorted out like now.

[Outdoorsman]

@willfoster hi right now it is down for maintenance maybe some of these issues will be fixed 🙄 ,

to seek the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[computergeek541]

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@willfoster wrote:

I tired logging into self serve these last few days, and cannot get in. Tried clearing browser history, trued new browsers, resetting my password - all to no avail. Any suggestions? Account username is xxxxxxxxxxxxxxxxx

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As none of that has worked, please open a ticket to ask a customer support agent for help. Click on the following link to get started  https://widget.telus.tiia.ai/publicmobile/publicmobile.html