03-10-2019 02:03 PM - edited 01-05-2022 06:50 AM
today at store. Changed plan to $30 right after. I thougth I could see $30 available funds in my account. However, my available funds is $0. Can I still get the $0 deal or I've lost it? I'm new to PM. Please help.
03-11-2019 12:47 AM - edited 03-11-2019 12:48 AM
@NH5678 wrote:today at store. Changed plan to $30 right after. I thougth I could see $30 available funds in my account. However, my available funds is $0. Can I still get the $0 deal or I've lost it? I'm new to PM. Please help.
You won't get a $30 credit. It will be a $10 credit. You also lost the $10 you paid for the plan during activation. Maybe moderator can help but account should have activated on plan you want. Did the store make a mistake?
03-10-2019 02:09 PM - edited 03-10-2019 05:08 PM
@NH5678 wrote:today at store. Changed plan to $30 right after. I thougth I could see $30 available funds in my account. However, my available funds is $0. Can I still get the $0 deal or I've lost it? I'm new to PM. Please help.
The next month plan fee will be deposited to your acoount within 72 hours after activation.
You will get the $10 for the $10 plan during new activation.
The free next month promo is for new activation only. Plan change will not get credit.
03-10-2019 02:08 PM
Hey there,
You should be credited the 30-day rate plan amount within approximately 5 days. It will count towards your NEXT plan renewal. You would also get a confirmation text message when the credit has been applied to your account.