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Can still get $0 next 30 days promo after changing plan? Activated $10 plan for $0 next 30days promo

NH5678
Great Neighbour / Super Voisin

 today at store. Changed plan to $30 right after. I thougth I could see $30 available funds in my account. However, my available funds is $0. Can I still get the $0 deal or I've lost it? I'm new to PM. Please help.  

3 REPLIES 3

cavemantoronto
Mayor / Maire

@NH5678 wrote:

 today at store. Changed plan to $30 right after. I thougth I could see $30 available funds in my account. However, my available funds is $0. Can I still get the $0 deal or I've lost it? I'm new to PM. Please help.  


You won't get a $30 credit. It will be a $10 credit.  You also lost the $10 you paid for the plan during activation.  Maybe moderator can help but account should have activated on plan you want.  Did the store make a mistake?

popping
Retired Oracle / Oracle Retraité

@NH5678 wrote:

 today at store. Changed plan to $30 right after. I thougth I could see $30 available funds in my account. However, my available funds is $0. Can I still get the $0 deal or I've lost it? I'm new to PM. Please help.  


The next month plan fee will be deposited to your acoount within 72 hours after activation.

You will get the $10 for the $10 plan during new activation. 

The free next month promo is for new activation only.  Plan change will not get credit.

nigelmootilal
Good Citizen / Bon Citoyen

Hey there,

 

You should be credited the 30-day rate plan amount within approximately 5 days. It will count towards your NEXT plan renewal. You would also get a confirmation text message when the credit has been applied to your account.

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