08-23-2020 01:21 PM - edited 01-05-2022 12:54 PM
Hello I’ve suspended my account because I’m going overseas, and today is the last day of the 90 days limit. However, I couldn’t submit my payment. ( I have auto pay on but it doesn’t let me press the submit button). Please help Thankyou
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08-23-2020 01:33 PM
Thankyou so much😫❤️❤️
08-23-2020 01:29 PM
@Jsssfnggg take off lost/ stolen first if you suspended that way.
You may reactivate a suspended account online or by calling 611.
Via your account online
1. If you have already registered, or will first register, a credit card, go to step 2. OR deposit a voucher for at least your plan cost and go to step 3.
2. Go to the payment tab, select single payment and amount due.
3. Select the reactivate account button.
4. Restart your phone.
or Using 611 to make your payment: ( you need your 4 digit pin to buy an add on)
1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone.
Net time do it 5 days before. Stay safe
08-23-2020 01:25 PM
It told me to make a payment by 24th but it’s not letting me submit 😞
08-23-2020 01:24 PM
@Jsssfnggg wrote:Hello I’ve suspended my account because I’m going overseas, and today is the last day of the 90 days limit. However, I couldn’t submit my payment. ( I have auto pay on but it doesn’t let me press the submit button). Please help Thankyou
@Jsssfnggg hi what date where you suspended it may be that you are to late