Calls

[jjlegge]

I can’t receive incoming calls

[esjliv]

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@jjlegge wrote:

I can’t receive incoming calls

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@jjlegge 

If you just ported your phone number from another cell provider it could take a few hours to complete the port.

Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

Make sure you do not cancel your previous provider's services.

Incoming calls are usually the last to port over.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Leave the OLD provider SIM card in your phone to accept the PORT via SMS/text.

If you missed this 90 minute window, submit a ticket via this link to re-initiate the port:

Link to contact Customer Support Agents (CSA) for porting to Public Mobile

NOTE: 

If you ported from a landline it could take up to 7 days to complete.

[t_p]

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@jjlegge wrote:

I can’t receive incoming calls

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@jjlegge 

Have you had your number ported? If so the process may not be completed yet

[Triguy]

Try rebooting your phone.  If you have another phone then try swapping the sim.  If you are still having problems then try a network reset.

[Anonymous]

@jjlegge 

can you try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone 

This is quick and simple,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.