@Xuan22 - Please remove your phone number and email as you may be getting spam emails or texts / calls.
There have been issues with updating payment and home location in My Account, so best to wait 24 hours or buy a payment voucher: https://www.publicmobile.ca/en/on/payment-voucher
You can buy one from recharge as well
Load it up using *611 or 1-855-4PUBLIC or in My Account within the Payments tab. For calling *611 or 1-855-4PUBLIC you will need your 4 digit PIN number. For My account remember your Password and if you cannot access because of 2FA sent to the phone number use email backup option as well.
They look like this:
If you need to update payment info ASAP, contact CS_Agent:
⬇️ Click the link for an Agent * ⬇️
https://urlshortner.tiia.ai/xYpc_I
If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages
