01-10-2022 04:37 PM
ALL 3 METHODS OF TRYING TO VERIFY THE TICKET IS BROKEN.
THE SERVICE JUST KEEPS GETTING WORSE.
IT DOESNT EVEN TELL YOU WHO YOU ARE SUPPOSED TO PRIVATE MESSAGE TO RESOLVE ISSUES
WHY is this website so BROKEN. it's been years, fix it omg.
Solved! Go to Solution.
01-11-2022 04:42 AM
Simple--Simon's software sorely seeks systematic sophisticated skill savviness so smarter surveillance suits serious solution seeking samaritans sojourning soulful saints so special soon sabbatical silioquys sail silently smooth suffering significant sensory sleeplessness succumbing slightly soft surely still seasonal sensation stops Simple--Simon submitting support slips stunning sticklers sorting stubs scheduling service spots starting sessions suddenly stop.
01-11-2022 03:41 AM - edited 01-11-2022 03:44 AM
> wait a second, 3? What methods would you consider the 3rd?
I encountered this same problem the other day when I needed to request my SIM's PUK code, and all 3 options to proceed in opening a ticket via SIMon failed:
1) "Verify My Account Credentials"
2) "Verify with my 4-digit Account PIN"
3) "Can't verify"
I had to use pm instead.
01-10-2022 08:27 PM
@Anonymous
After today I owe someone a drink and a toast to the abyss!!
01-10-2022 08:22 PM - edited 01-10-2022 08:23 PM
@darlicious : Sometimes hauling down to the lounge is lousy but this redundancy removal is very good.
I may regret what I wish for but I wish whoever did that would do it far more often for all users...including me. Redundant. Not off-topic. Removal to the lounge seems to be that answer.
01-10-2022 08:17 PM
@Anonymous
All for one....and one for All!
01-10-2022 05:05 PM
@MarieRamsey - wait a second, 3? What methods would you consider the 3rd?
I've only known of 2: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
01-10-2022 04:43 PM
Simple--Simon strikes again! Have no worries a private message is just as effective. Follow my method....
Send a private message... Contact the CSA's (formerly moderators) by sending a private message and leave a detailed message explaining your issue and the info to verify your account by including the following information:
If you cannot remember your pin # include at least three ( if they apply)of the following:
The average wait time is 2 to 4 hours but be prepared to wait up to 48 hours for non urgent requests. Current wait times are about one hour and are probably even less as I have had some very quick responses in tne past week.
Keep an eye on your private message box the envelope icon next to your avatar for a little number to pop indicating a message from the CSA's (formerly moderators.) Responding promptly will speed up service times.
Do not post any of this info in the community only in your private messages when communicating or contacting the CSA/Moderator_Team.
To send a private message to the CSA's (formerly moderators) click below
: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-10-2022 04:39 PM
@MarieRamsey wrote:ALL 3 METHODS OF TRYING TO VERIFY THE TICKET IS BROKEN.
THE SERVICE JUST KEEPS GETTING WORSE.
IT DOESNT EVEN TELL YOU WHO YOU ARE SUPPOSED TO PRIVATE MESSAGE TO RESOLVE ISSUES
There have been recent issues with ticket submission. Please use the following link: