Boxing Day Week promotion “free 3rd month”

[Lottielu]

Hi can someone help advise please. I signed up on January 6th 2024 for $24/4GB boxing day week promotion. Part of the promotion was get your 3rd month free. (See screenshot) However I just received the invoice for my March subscription and it shows full price. Any idea why I am not getting the 3rd month free?  How can I rectify this?  Thanks for the support on this issue. 

 

[Lottielu]

Thanks for the prompt reply. This sounds feasible I will wait it out until the renewal date nears and trust the process will take place as you described. Cheers 

[Sansan]

Hi, I'm thinking that after the March 6 or 7 day, the credit will post back to the account? Technically,  we have to wait untill after the 3rd month pass in order to get it back. Right now it's only 2 months, where you can cancel today. So after the 3rd billing,  if your still here they credit you back. 

I could be incorrect.  Let's see what others say.

[softech · Accepted solution]

@Lottielu the  invoice is just what is expected to be paid.  What PM does into add enough funds a day or two before renewal into your account, as Available Funds, and then when renewal comes, your account will have enough to cover the payment and won't charge to your credit card