Billing

[KappyD]

Is there a # where a live agent will talk with you to resolve a billing question. This is very frustrating.

[DeltaNumaris]

#611 will bring you to a self serve menu in which you can find out what you owe. What you pay. And what your plan includes. 

Or you can click the green bubble on the bottom right and ask to speak with an Agent.

[HALIMACS]

@KappyD 

Tell us about it - we can help. 

[Triguy]

You would need to submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

You could try asking your question in the forum.

[esjliv · Accepted solution]

Hi @KappyD ,

Sorry, all customer support is online.

Please explain your issue, us Community members would be happy to try and help.

Alternatively, the Moderators can look into your account.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)