Billing

[Tine96]

The systeme had a lag and charged me 3 time insted of one what do i do

[gblackma]

@mimmo say that it takes at least 30 days for a refund. Better to leave the funds alone and use them to pay for your next 2 cycles.

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@popping wrote:

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@Tine96 wrote:

The systeme had a lag and charged me 3 time insted of one what do i do

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Login to your account.

Is the extra 2 times charge showed up as available fund in your account?

If yes, you can use the available fund to pay your next 2 renewals.

PM is a prepaid provider which is not set up for refund. If your request a refund, you may not see your money in 2 - 3 months.  By then, you will use up the extra payments.

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[popping]

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@Tine96 wrote:

The systeme had a lag and charged me 3 time insted of one what do i do

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Login to your account.

Is the extra 2 times charge showed up as available fund in your account?

If yes, you can use the available fund to pay your next 2 renewals.

PM is a prepaid provider which is not set up for refund. If your request a refund, you may not see your money in 2 - 3 months.  By then, you will use up the extra payments.

[Staliger]

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@Tine96 wrote:

The systeme had a lag and charged me 3 time insted of one what do i do

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@Tine96you can talk to moderators directly by sending a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Jb456 · Accepted solution]

Is the other charges in your account balance?.  If so you can keep the funds in there for future payment dates. It can take quite awhile for moderators to issue you a refund to your credit card. You would have to contact them about that..

Or private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437