@daredogg wrote:
A question to you... why are you coming on here sharing your story? are you just wanting the community's sympathy or are you looking for a solution? I think Mary_M was gracious to provide a suggestion of swapping out the SIM card, to see if that would improve things (especially if you have 2 months left, an extra $5 won't hurt). I'm not trying to be rude, but if you decided to switch, I don't see the reason in telling us all about it. Anyway, all the best, and I hope either service is improved here or you find better cell service elsewhere.
Well, I've had problems since the 3rd day. I came on the forum looking for help then, and it took days before there was an actual proper suggestion (many will offer anecdotes and frivolous information, but not the actual answer I need). I finally got the phone up and running after doing a lot of Googling myself (which ironically was the only helpful suggestion from other members).
Then...ran into this problem. Again I googled and sought help. Again, taking days. So I then made the thread. Again, waiting over a day and yes, Mary is very kind with her offer, and I'm taking her up on it. (Obviously I hadn't logged in to see her post until just now) So don't think it went ignored.
But even that causes severe problems. My son is special needs, but high functioning. That means he goes around the city on his own, taking trains and buses. He has university and a volunteer job with a Junior Hockey team. Having his cell unreliable is a major problem. When hiccups occur (train gets canceled, has to alter his travel plans, etc, etc) he needs to be in contact with me immediately, and vice versa. Having to wait days for mere suggestions and guesses from other members, having to go online to research problems, etc, etc, is just not something I can accept.
I didn't come on here for sympathy....I came on hoping that the thread might draw some help from a PM employee (my first threads did nothing of the kind) and also make my experiences public. In this digital age, this is how a company is judged, no? People want to hear about other people's experiences in dealing with a company, both good and bad. I am here giving my experience and the resulting solution (if any).
Of course the Telus rep would thrash the competition (even if under the same umbrella) because of the potential commission! But, comparing Public Mobile to Wind is not a compatible comparison since they're on different cellular networks. I had an experience yesterday at a Koodo kiosk with the rep practically doing a song and dance explaining what he could offer me if I switched today.
@Curtis you have to do what you have to do, and if your son isn't getting service like expected, I don't blame you for wanting to switch. There shouldn't be a difference between the Telus and PM networks, since they should be the same (unless there's something we're not being told). This year, Telus removed their towers off my apartment building, which I noticed has resulted in a 1-2 bar reduction (from the full 5).
A question to you... why are you coming on here sharing your story? are you just wanting the community's sympathy or are you looking for a solution? I think Mary_M was gracious to provide a suggestion of swapping out the SIM card, to see if that would improve things (especially if you have 2 months left, an extra $5 won't hurt). I'm not trying to be rude, but if you decided to switch, I don't see the reason in telling us all about it. Anyway, all the best, and I hope either service is improved here or you find better cell service elsewhere. 
