02-12-2018 11:00 AM - edited 01-05-2022 04:06 AM
this morning i change my numbers... no more service... i got to active another line... i need all my balance transfer to my new acc ... my service end feb 16....
02-13-2018 01:51 PM
wrote:please transfer my add on data thanks
@Oyster don't worry about supplying more info as others have asked. I mean, you can, and we'd be happy to try to help. However, requests like the above can only be handled by the moderator team. And the only way to contact them is to send them a private message. Please see below for everything you need to know to do so and what to expect:
How can you get help with your account, activation, or service?
In your message please include:
Don't know your pin?--provide any 3 of the following:
How long until they reply?:
Additional Useful Information:
02-13-2018 07:50 AM
Well, that's about as confusing as you can make it.
What numbers did you change...did you port a number?
Activate another line...so are you referring to your own line, and adding another line for a total of two lines?
Balance transfer...from where to where. Your old line to new line, or to your new number on the original line? Either way, balance transfer probably won't happen on a prepaid plan. But still have no idea what you're asking.
02-13-2018 07:45 AM
Transfer it to where? Tell us more buddy!!
GC
02-12-2018 03:03 PM
@Oyster, this is the third nondescript call for help from you. Members are eager to help as much as possible. You have been asked kindly to supply enough information so people can direct the help efficiently. Please comply. Otherwise you are wasting your time as well as others.
02-12-2018 02:35 PM
@Oyster Provide more details on what you are asking to do. Are you asking to transfer your add-on from one account to another? Or are you simply asking to use the add-on data which is not working?
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
02-12-2018 02:29 PM
please transfer my add on data thanks
02-12-2018 11:43 AM
@Oyster, you need to provide more detail in your posts so people can offer focused responses. I replied to your earlier post about number change. Take a look at that response first. As for balance transfer, you will have to discuss with the moderator team. They will be able to assist with that as well as your previous issue.
02-12-2018 11:20 AM
Did you activate a new account? Or change your phone number within your existing account?
Given that PM is prepaid, generally you can't transfer your balance from one account to another.