Available Data Limit Reached

[AlanF1]

I am being notified that I have used all 60Gb of data on my new subscription (in only two weeks) and need to purchase an add-on. However, my Public Mobile usage history tells a different story. I can see only 3 or 4 Gb used and that is typical of my usage history with previous carriers. I do not game, gamble, or video call and my use of social media is minimal and usually done at home on Wi-Fi. What can I do to get Public Mobile to confirm where and when this data is being used because it is not being displayed in my usage history.

[KKim]

Sine you use iPhone, do you see the green icon on drop down menu disabled? There is a small icon beside the WiFi where it looks like the status bar. This is the data turn on/off icon. Do you see it being on with green light on?

In addition, you can check the data usage from your iphone. Go to Setting>Cellular>Scroll down to see the Cellular Data. 

[AlanF1]

Sorry, i don't understand what is ' disable the data app on your phone '. I have an i-phone 13. Are you suggesting I turn off data in my settings??? or is there some other specific app?

[BKNS27]

@AlanF1 

This might be a glitch. The update data usage will be shown in your account or the PM app.

Also disable the data app on your phone since PM is on a 30 days cycle and not a monthly cycle.