07-23-2020 12:16 PM - edited 01-05-2022 12:32 PM
When I set up auto pay it told me that I would take two dollars off of every bill but this bill it did not show up can anybody help my plan is $50 I got charge 52
Solved! Go to Solution.
07-23-2020 03:34 PM
@Jessica1-33 The correct solution was provided by @computergeek541 as you are in PEI the amount you got charged was 46 * 1.15 = $52.90 and not $52.40.
07-23-2020 02:09 PM
@computergeek541 that was the answer that I saw when I asked for it to be switched. Later.
07-23-2020 02:06 PM
@gblackma wrote:@computergeek541 if you are referring to my post. Yes. It seems that almost every post I have to edit for spelling 🤔.
I'm talking about the solution.
07-23-2020 02:05 PM
@computergeek541 if you are referring to my post. Yes. It seems that almost every post I have to edit for spelling 🤔.
07-23-2020 02:03 PM - edited 07-23-2020 02:06 PM
Was there an edit done?
In any event, the taxation rate as stated by the OP is 15%.
07-23-2020 01:55 PM
@gblackma wrote:@Jessica1-33 use the 3 dots on the top right of your post to switch the solution from me to @RossN who supplied the correct answer first. Thanks. Welcome to PM. Stay safe.
@gblackma hi thank you for your kind suggestion but it all evens out I think I have received a few that I probably didn't deserve lol
07-23-2020 01:51 PM
@Jessica1-33 use the 3 dots on the top right of your post to switch the solution from me to @RossN who supplied the correct answer first. Thanks. Welcome to PM. Stay safe.
07-23-2020 01:45 PM
07-23-2020 12:50 PM
@Jessica1-33 Are you sure that the $52 that you are seeing in your payment history is not your balance? I have never heard of an instance where the $2 Auto-Pay reward was added as an additional charge. Is that what you are saying happened?
07-23-2020 12:45 PM
Thank you 🤗
07-23-2020 12:37 PM - edited 07-23-2020 02:08 PM
Yes I know thanks*
07-23-2020 12:36 PM
Yes it is and that is what happened thank you so much
07-23-2020 12:35 PM
Yes there is tax
07-23-2020 12:33 PM
@Jessica1-33 wrote:When I set up auto pay it told me that I would take two dollars off of every bill but this bill it did not show up can anybody help my plan is $50 I got charge 52
By any chance, is this your first renewal? On your first renewal, you would have received the autopay discount in the amount of $4 to compensate for the discount not being applied to the plan fee during activation. $46+the sales tax rate that your previously mentioned would come out to $52.90.
07-23-2020 12:33 PM
Thank you
07-23-2020 12:32 PM - edited 07-23-2020 12:44 PM
@Jessica1-33 Click on your payment history link and you will see that the $2 reward had been applied. $48 plus tax =$52?
Do you have a PEI number? Taxes get charged depending on your number and not where you live.
07-23-2020 12:32 PM - edited 07-23-2020 12:34 PM
You would also be charged for sales tax.
07-23-2020 12:32 PM - edited 07-23-2020 12:35 PM
@Jessica1-33 if that $52 came from the payment section of your self service account, it looks like the $2 autopay discount was added and not subtracted. Contact the moderators and ask them to look into it for you. There are 2 ways to contact the Moderator Team:
Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.
- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.
Welcome to PM .
07-23-2020 12:30 PM
Yes I know thanks
07-23-2020 12:29 PM
07-23-2020 12:24 PM
@Jessica1-33 Don't forget about taxes😉
07-23-2020 12:19 PM - edited 07-23-2020 12:43 PM
@Jessica1-33 hi there is tax added also what is your province? 50 dollars -4 dollars times 1.14 =52.40 does that sound right? if you set up autopay at sign up you would get 4 dollars off your second cycle😁