Autopay reward dissapear after plan change.

[Meowington]

After I change my plan at the last month cycle, the autopay reward not reapply after the month renewed. Can someone(Moderator) help me to look into it or give me some suggestion?

Thank You

[esjliv · Accepted solution]

Hello @Meowington ,

Can you check your SELF SERVE account to check to see if you have Autopay enabled still?

You will find this on the OVERVIEW tab at the very bottom, called "dynamic Autopay".

If it is, then connect with the moderators to inquire about this.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)