05-14-2016 12:01 AM - edited 01-04-2022 02:40 PM
I set up my account to be automatically paid from my credit card a few weeks back. Today was the day for it to come out, but my public mobile account now says expired and it didn't get paid....and yep my credit card has anough money on it... Unsure why this is happening.
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08-08-2017 06:21 PM
05-15-2016 11:57 AM
Thanks everyone so much for your responses!! I was out of cell service all day yesterday and when I got home the issue had resolved itself!
05-14-2016 10:55 AM
05-14-2016 09:17 AM
Good morning @Moth
Thank you for informing us of this!
This is actually a known issue, but easily rectifiable 🙂
Can you kindly send me your phone number by private message?
05-14-2016 02:06 AM - edited 05-14-2016 02:07 AM
Don't worry this is known issue where your account will say expired on the day of renewal. But all should be well by the morning.
@7789849803 that expiry status on the day of renewal still didn't get fixed yet...so i m pretty sure thats the issue for OP...
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, create a Ticket.
05-14-2016 12:44 AM