Auto-Pay did not work

[jeannep]

My plan is currently on auto-pay, and I got a message on February 4 that the Auto-Pay had not worked. I verified my credit card and everything is correct, but every time I try to make a payment I get this message:

"Unable to process this transaction. 
Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged."

All the information is correct, so I'm not sure what to do next.

Jeanne

[Francistrieu]

@jeannep

I also had this issue yesterday.

When you're inputting your address, leave the "apt #" blank.

[mimmo]

This is my list of things to try/ options

try making manual payment existing cc
try calling 611 and making payment
try with different credit card
buy vouchers
contact mods.
Meanwhile, if you need to make calls try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.

[closng · Accepted solution]

Hi @jeannep,

Sorry to hear that your auto-pay did not top up your account successfully.

Please click on the below link and send a message to the Moderators including a detailed description of your issue, your phone number, account number, name, e-mail and pin and they will be able to help you make a payment to activate your service again:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437