Are there system problems today?

[Whisper]

It seems to be taking a very long time to log in to my account.  I let it run for more than 5 minutes and it did not log in.       Are there system problems today (Thurs. July 11) ?     Anyone else finding it slow?

[rdulvy]

I have the exact same problem every time I try to view my account. The page does not load, all the other links work on the Public Mobile site but as soon as you click on My Accounts link, the self serve address does show in the address bar but that is all. It takes forever to go to the page and lots of time, I just gave up as the page was not loading at all.

Would someone be able to fix this issue, please - Moderators...

[funpig]

I guess PM has to be left a little glitchy so its parent Telus can still claim that it has the "best service".

Website is working normally for me now.  Regarding the $1 difference, I will just wait for renewal date to see if the autopay and credits work as it should.

[GinYVR]

@ Silwaljagat No there is no call center... as that is what we all give up so we can save a few bucks.

[RossN]

@funpigthat's a common problem it will clear itself up

[funpig]

My transaction history is missing and my credit balance is incorrect (short by a $1)

[Chillip]

I was caught by that slow response. unfortunately I was trying to register as a member of Community. Imagine all the hassles.  Left it for 1.5 hours, back and started it all over again. Done.

[funpig]

I am having same problem logging into my account.

I was at the Richmond Centre (BC) kiosk this afternoon to activate a new account for my Dad.  The kiosk was experiencing the same difficulties. After about 30 minutes, I just bought a voucher and left it with them to activate the new account.  About an hour later, they called me to say the sim was finally working.  All is good.

[johnggreenall]

Yes, finding everything very very slow. Also, having major problems trying to port numbers. System keeps saying "unable to transfer number" 

[RossN]

you have a new phone? and eveything worked before try reseting the sim also reboot a couple of times if that doesn't work do a network reset

[GinYVR]

@Silwaljagat Did you restart the phone? or reset the network via General -> Reset -> Reset Network Settings.

[Silwaljagat]

Is there any number where we can call ??

[Silwaljagat]

I have 4.5 GB data and Canada wide talk. 

[RossN]

@Silwaljagat  what plan are you on is there any data showing in your data and add on section?

[Silwaljagat]

Spence I change my phone my data not working. What I do ? Please advice me. My new phone iPhone sx Max.

thanks. 

[mh1983]

I find that Self Serve page loading is slow more often than not. As a comparison, I tried the Koodo page on an old account and it's not much better.

[NancyJ]

@Whisper  Having the same problem here...got logged in but wouldn;t go any further than that. Try back again later-hopefully its all cleared up then.

[missorange]

yes, I have the same problems today. The public mobile need to improve the website, as it is always slow..

[ShawnC13 · Accepted solution]

---

@Whisper wrote:

It seems to be taking a very long time to log in to my account.  I let it run for more than 5 minutes and it did not log in.       Are there system problems today (Thurs. July 11) ?     Anyone else finding it slow?

---

Yeah it seems selfserve is taking forever to respond.

[iliketotalk]

@Whisper  there are always issues lol try in an hour things will probably be better