Another Activation Unsuccessful

[jessegr]

Hello, my esim activation has failed. I deleted all esims and tried to re-add from the QR code. It immediately fails and says to contact my provider. The number port was successful as my old service no longer functions. I am now without service. I have messaged support with no answer. 

[hairbag1]

@jessegr 

the little envelop icon on top right side of page will be highlighted when they respond to you.

[gpixel]

@jessegr 

it depends, check your inbox every few hours to see if there is a response
CSA are available from
- Monday to Friday: 9AM- 10PM EST
- Saturday and Sunday: 9AM- 10PM EST

[jessegr]

Generally how fast do they respond? 

[jessegr]

What link?

[hairbag1 · Accepted solution]

@jessegr 

once you delete the qr code..that esim is dead...you need a new one.Use this link to message the Customer Support.

oppss..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437