Alternate Phone Number Regex Help

[dhruvenshah7]

I was trying to port my number to Public Mobile but on the 2nd page in the alternate phone no field I put my another no then it's showing me "Alternate Phone Number Regex Help". I tried with different Phone numbers but it is not working.

[Thana12]

i have tried shorting his name, but this did not work.

[Rockdaddy22]

Try shorting his name or changing the province. It's helped a few people.

[Thana12]

My husband has tried to do the switch from his carrier to public mobile however is unable to, possibly due to "alternate phone number regex help", how does he proceed?

[ericp4jc]

Hi Mary,

I have the same issue and I have PM'd you.

Thanks,

Eric

[Mary_M]

Hey @dhruvenshah7

Thank you for your interest in joining Public Mobile! 

I can certainly help you activate your new account, can you please send me the following ? (via private message);

1- your SIM card number

2- full name 

3- complete home address

4- email address

5- alternate number

6- whether you'd like to port or have a random number 

7- if you wish to port, I will need the phone number and the account # + PIN# associated to that account.

Thank you 🙂

Mary