Agent support

[WilliamBrennan]

I need to speak with a agent

[BKNS27]

@WilliamBrennan 

PM is an online service so the first step is to post your question of your issue for members here to come up with a solution.

If no solution is working then you can contact a CS_Agent by submitting a ticket and they will reply back by dm you back under Messages in your avatar top right.

[slusagm]

@WilliamBrennan 

Simply open ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/

 (Use your Community account to login. For 2FA, you might need to use email to receive if you cannot receive the text on the phone.) 

PM will reply you via Expert Messaging between 9AM-10PM EST (Mon-Sun)

(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )  

[hairbag1]

@WilliamBrennan 

Public Mobile has no traditional call centers to talk to human. You should post your question here and we can guide you towards next steps or even give you solution....give us a try.