09-08-2022 02:39 AM
09-09-2022 03:22 AM
try other phone and bring back in your phone
or open ticket with PM support At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
have trouble with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.
09-08-2022 06:33 AM
@kidea - if you activated a new sim card, were you charged on your credit/debit card for the plan activation?
If so, then, log into your My Account and confirm you status is Active.
If status is Active, are you receiving any error messages on your phone?
09-08-2022 02:52 AM
Try rebooting your phone by powering it off then power back on. Just hold down the power button then turn it off.
09-08-2022 02:47 AM
You're going to have to be way more descriptive for anybody to help you.
09-08-2022 02:44 AM
got new number
09-08-2022 02:43 AM - edited 09-08-2022 02:46 AM
What new number? Sim? Phone number? Service?
Adding - in case you're being bombarded by referral codes, those people are violating the rules of the place by giving it without first being asked.