@igrisaru wrote:
Hi,
I was trying to activate a SIM for my daughter but something went wrong ar he end when I provided payment details. Now when I am trying again I am uable to port her number and her account on the previus provider was closed so she has no service. Can you help me activate a SIM with her old nomber
Thanks, Iris
The first thing you'll want to check to see if your credit card/visa debit card was charged (if that's how you were trying to pay). You will also want to try inserting the Public Mobile sim card into the phone to see if it works. Some of the time, an error message comes up on the computer screen but the service actually does get activated.
When you daughter's phone number stopped working at the old carrier, is that because someone requested that the old carrier cancel the service, or did that only happen after you requested the phone number transfer?
If the old carrier's service only stopped working after requetsing the phone number to be transfered to Public Mobile, I suspect that the phone number might already be transfered to Public Mobile. As I was saying, check and see if the Public Mobile sim card has functioning service attached to it.
