Well, yes, the folks at London Drugs are generally pretty helpful, but when I went to the Mission, BC location, to get a P.M. SIM, and discussed the whole activation thing(me doing it online, vs. the store doing it for me) with the guy at the cell phone counter, he wasn't aware that the activation could be done using the phone's IMEI number(he thought it HAD TO be via my previous provider's account #), and neither him, nor his co-worker, were aware that P.M.'s $15 plan allowed unlimited incoming calls. 
Yeah, I posted here a few days ago, mentioning London Drugs' policy about no refunds on SIMs that don't go through when the customers try activating the cards themselves. They're clearly assuming user error, which may render the SIM unusable, although, as was mentioned here, and in at least one other thread I've seen, the seemingly unusable SIMs are often still recoverable.
I'm kind of annoyed that the London Drugs I went to never said anything about getting the SIM for free..... 
