Activation / Payment issue

[KA5star]

Hello, I purchased a Public Mobile SIM and plan, but I did not complete the activation and no service has been used. I would like to request a refund to my original payment method. I understand the SIM card itself may be non-refundable, but I am requesting a refund for the plan balance. Thank you.

[hTideGnow]

hi @KA5star 

possible, ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage