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Activation Failed

TK
Great Citizen / Super Citoyen

Activation failed at second step

 

Empty drop down menu to select local calling area.

I tried 4 computers, 3 OS, 2 browser, cleaning cach, all failed at second step. 

 

I cannot select local calling area

4 REPLIES 4

TK
Great Citizen / Super Citoyen

@phtsl

 

Hi, only a moderator can help you, as they have access to your account. Please send a private message to @Shazia_K.

phtsl
Good Citizen / Bon Citoyen

Hello, 

I hope I can receive some help.


On October 26, 2016, I set to change my plan to the 90 days 12 GB plan, from my old 90 days 6 GB plan, to take advantage of the Fall promotion. I had confirmation that the change would occur on my renewal day. However, my account plan stays to my old 90 days 6 GB plan. My new plan should include: - 12GB Data - Unlimited Provincial Talk - Unlimited International Text. 

 

Today was my renewal day (November 2, 2016).

Shazia_K
Retraité / Retired
Retraité / Retired

Hello @TK

 

I'm really sorry to hear about your experience with the activation form, 

 

I did receive a private message from you, please allow a short time and I will get back to you.

 

Thanks,

 

Shazia

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

TK
Great Citizen / Super Citoyen

Absolutely rediculous,

 

I tried a few more times. Windows, androids, smartphone, tablette, IE, Chrome... nothing.

I cannot pass step 2 of activation. Drop down menu is blank. I cannot choose local area code. With android tablette the menu is even greyed.

 

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