Activation Error - from telus

[michellem]

I activated my PM SIM 3 hours ago, service still hasnt connected.  However, my Telus SIM is no longer being reckognized.

Please advise how much longer for this procedure to complete, I see this as a recurring issue with new users.

Hope this is sorted asap

Thank You,
M

[michellem]

 @Shazia_K problem solved! Thank you, a representative from PM also called to confirm if my phone is working.

There was a minor issue with the porting, Shazia sent a ticket to IT. The problem was resolved within an hour after Shazia dealt with my case.

Thank You! Service is workign very well so far. 

M

[michellem]

Thank you I will continue to restart my phone.  Hopefully, it works soon.

[michellem]

I do not have a self service account- only a community discussion account.
Registering for one requires a 6 digit activation that's sent to my phone(but I don't have service)

[mohammedessam]

@michellem

You can access self serve from https://selfserve.publicmobile.ca

then click on plan and add-ons

[michellem]

How do I access this info?

[mohammedessam]

Can you login to self serve

do you see your new number under plan settings?

[tknguyen]

somebody restarted 4-5 times and somehow it worked.. other than restarting i dont know, sorry!

[michellem]

Yes I've tried restarting my phone a few times and it's still not working.

[tknguyen]

Try restarting your phone. This helped me and others

[michellem]

Yes I ported my number but used a different e-mail

[NDesai]

Did you ported in your number while activating? Did you use the same email you used on Telus account?