Activate sim

[Deanna888]

Hi I received my sim in the mail and downloaded the app. How do I activate and transfer the number? It is asking me to pay again.

[computergeek541]

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@Ddddddddd8888 wrote:

Hi! So did all the steps to port and old sim showed SOS.

put the new PM sim in and it’s still using the temporary number.

restarted phone 

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Assuming that your device is comaptible with Public Mobile, this is an likely an account set up issue and a Public Mobile csutomer support agent would need to be contact to resolve this.  Please use the chatbot to open a ticket.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[Ddddddddd8888]

Also when calling the number I ported it’s not in service.

[Ddddddddd8888]

Hi! So did all the steps to port and old sim showed SOS.

put the new PM sim in and it’s still using the temporary number.

restarted phone 

[Ddddddddd8888]

Hi! The old Fido sim stopped working so I put the new Public one in. It’s not the number I ported? Is there another step?

[Ddddddddd8888]

The sim said sos. Put new sim in and it’s not my number. Do I need to configure something?

[BKNS27]

@Deanna888 

Porting will take about 45 minutes to 2 hours to complete. Your old SIM will continue to work until porting is completed. When you see SOS on your phone then porting is completed. 
Now power off your phone then switch to the PM SIM and power back on your phone and that is it.

[Deanna888]

Thanks all. So ported started and I replied yes to my old carrier to port. Is that it? I can put see sim in now?

[BKNS27]

@Deanna888 

I help a friend port his number over from Fido last Thursday. It is in step 5 before the last step (step 6).

You will need to contact a CS_Agent for help if you wait to port your number over.

Your old SIM will continue to work so leave it in your phone once the porting process restarts.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[slusagm]

it's ok. Activate the new number first.  After activation, test calls and text and data.  When they all work, go to My Account, Profile and click Transfer Phone number and you can then put in the number you want to port there and start the port request then

[Deanna888]

It didn’t give me a port option. Just pick a number.  Now I have a number

[Andy85]

Hi @Deanna888,

Here are the general steps to activate your account:

This is an article that might be helpful in providing more details on the activation process: https://www.publicmobile.ca/en/qc/get-help/articles/transfer-your-number

I would suggest following it throughout your activation and let us know if you have any further questions 🙂 

[slusagm]

if you login on the app, it shouldn't ask you to pay agian.  It should ask you to put in the sim number and then it will give you a choice to get new number  or port

if you don't see that and it asks you to pay, then ask PM to check for you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437