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Activate Sim without getting into my account

Bandyman1717
Great Neighbour / Super Voisin

I lost my phone so I have new phone new Sim but can not remember my password for my account. So how do I activate my Sim so I can get my Gmail back to recover all of my stuff. Very frustrating that I can not call anyone for support 

1 REPLY 1


@Bandyman1717 wrote:

I lost my phone so I have new phone new Sim but can not remember my password for my account. So how do I activate my Sim so I can get my Gmail back to recover all of my stuff. Very frustrating that I can not call anyone for support 


You must go into your Public Mobile account to change SIM cards.  When it the Public Mobile system ask for a 2FA code, use the "didn't get code"/"resend code" button and choose the option to have the code sent to you in a voice message.  Call your cell phone number from a different phone and enter your voicemail password.  After doing that, you'll be able to listen to a voice message that includes your EverSafe 2FA code to log into your Public Mobile account.

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