Account payment issues + Plan not working properly

[Balcherino]

Hello!

I made a public mobile account sometime in August.  During this time, there was a sale that I saw on plans, so I made a new plan which was to switch over on Nov 17th. Normal stuff.

Then there was some network crash you guys had to deal with, resetting everyone's accounts to the same plan but now on a different 3 month cycle.  What this did was start my plan on a different date, but still keep that switch over on Nov 17th.

So I ended up paying to renew the service on the old plan and now that Nov 17th has come around, I had to pay more to keep going.

PLUS once I paid, despite having canada wide calling, I can't reach my voicemail because it says I dont have a long distance addon.  For clarification, I originally got the number while I was living in Hamilton, but now I am living in BC.  It still shouldn't matter as I have canada wide calling in this new plan anyways.

So I'm asking for help or clarification on these two subjects.

Thank you!  

@CS_Agent

[CS_Agent]

@Sanjeetk, Hi there! Thank you for reaching out to us and sorry for the inconvenience caused by this situation. Can you please send us a private message along with your phone# and account# for further assistance. Please kindly note that it is recommended not to post your personal information such as your email address or phone# in public for security purposes, so your post has been edited to hide those. Thank you! 

[Sanjeetk]

My account has stopped working and I have tried emailing the community and I have auto pay signed up but still not working and can someone please help me asap as I am missing some crucial calls.  Please email me at sanxxxxxx@xxxxxx asap.  My account has been deactivated since Thursday.  My number is 905xxxxxxxxx.

[wetcoaster · Accepted solution]

You should reach out to the moderator team by private message - they are PM employees and can help with account issues. It looks like they have a higher than usual work load right now. Working on a first come, first serve basis, hey will get back to you as soon a they can.

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, detailed problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...