hi @Don16
did you use the PM app in the activation process? if you started using the browser, you need to continue the activation after the payment step.
if you have not used the PM app yet, please download the complete the activation there
if you already used the app and go into the problem, message support and ask for help.
you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
