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Account locked

jccor
Great Neighbour / Super Voisin

Hi there, My account is locked. I waited more than 3hrs to reset password but does not work.

Email is correct and you guys send me a codes but I could not access it to make my payment.

email xxxxx@xxxxxxxx. Please send me a link to reset password so I can access the payment portal.

Thanks for your help!

 

Edit:  Personal information redacted by will13am.  Please do not post personal information in the public forum.

1 ACCEPTED SOLUTION

Accepted Solutions

esjliv
Mayor / Maire

@jccor - well it has been 3 hours, have you been able to reset it ?

 

Did clearing your browser's cache, or try a different browser or device. But best and easiest way, I find, is opening a tab in incognito mode then log in this way.

 

If the account is currently in suspended status you can also look into obtaining a voucher to make a payment through 611,  see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some: https://publicmobile.ca/en/on/payment-voucher

 

You can submit a ticket here to: Create or forgot My Account email or password link

 

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

View solution in original post

3 REPLIES 3

will13am
Oracle
Oracle

@jccor , have you checked the spam folder. 

Timer
Model Citizen / Citoyen Modèle

@jccor 

tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,

esjliv
Mayor / Maire

@jccor - well it has been 3 hours, have you been able to reset it ?

 

Did clearing your browser's cache, or try a different browser or device. But best and easiest way, I find, is opening a tab in incognito mode then log in this way.

 

If the account is currently in suspended status you can also look into obtaining a voucher to make a payment through 611,  see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some: https://publicmobile.ca/en/on/payment-voucher

 

You can submit a ticket here to: Create or forgot My Account email or password link

 

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent