@annchen51
Too many failed attempts may temporarily lock your account access. Try waiting a few minutes before you try again.
If having issues with your password, use the Forgot your password option to reset it, found here: https://selfserve.publicmobile.ca/forgot-password/
If an email is received (check spam/junk folder) then the email is likely registered.
If the account is currently in suspended status you can also look into obtaining a voucher to make a payment through 611, see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers
Locations to obtain some: https://publicmobile.ca/en/on/payment-voucher
If issues persist, submit a ticket to CSA for assistance.
To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
NOTE:
If you have been in nonpay/suspended status for over 90 days, then you lost your Public Mobile account, phone number, and access to self serve.
