Account expired can’t renew

[afbhamani]

I am able to login in my account and successfully added a $25 voucher and another $1 using credit card. I was on $25 plan before it expired. I do still have 19 days for the 90 day period to be over. Still can’t get the account reinstated. Pls help

[gblackma]

@afbhamani if you enabled lost/ stolen to suspend your account, take it off first. 

Once you have removed it. You may reactivate a suspended account online or by calling 611.
Via your account online
1. If you have already registered, or will first register, a credit card, go to step 2. OR deposit a voucher for at least your plan cost and go to step 3.
2. Go to the payment tab, select single payment and  amount due.
3. Select the reactivate account button.
4. Restart your phone.
or Using 611 to make your payment: ( you need your 4 digit pin to buy an add on)
1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone.

Stay safe. 

[Dunkman]

@afbhamani 

You might want to try the lost/stolen phone trick to restart your plan.

To report your phone  lost/stolen.  Login to your account.  Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab.  The choose Suspend Service tab.  Logout.  Wait few minutes.  Login in and report your phone found.  Reboot phone.

[tabi159w]

After loading the money to your account, did you make a payment? Doing so should reactivate your account. After you make a payment, reboot your phone and see if service works. If the problem persists, contact a Moderator.

[shep22]

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@afbhamani wrote:

I am able to login in my account and successfully added a $25 voucher and another $1 using credit card. I was on $25 plan before it expired. I do still have 19 days for the 90 day period to be over. Still can’t get the account reinstated. Pls help

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@afbhamani dial *611 see if funds were added if so there should be an option to reactivate your account

[computergeek541]

Have you tried to reactivate button? If that doesn't work, open a moderator ticket at https://publicmobile.ca.ada.support/chat

[Naepalm]

@afbhamani 

If you are having account issues you can contact the moderators through the help chat here:

https://publicmobile.ca.ada.support/chat/

Type account suspended and then contact us and you will be able to open a ticket. 

You can also private message them if that doesn't work out for you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Hope it all works out well