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Account activated but esim not showing phone number

Anthony2003
Great Neighbour / Super Voisin

ive transferred from fido to public and my phone number is stuck on my first sim and my esim doesn’t show i have data or a phone number despite it working. My imessages and other phone number lines aren’t registering. Any fix to this? i’ve reset my netowkr

3 REPLIES 3

slusagm
Town Hero / Héro de la Ville

remove the physical sim , reboot and check if the esim works.  Make sure after the reboot, the esim is set to Primary and Turn on this line is set on the phone

@Anthony2003 , can you try removing the p-SIM and setting the e-SIM as active, see if that helps.  I assumed you did receive a number transfer verification text to your p-SIM and you confirmed it.  

Anthony2003
Great Neighbour / Super Voisin

more details: i had a physical sim and apple sees my physical sim with my phone number instead of esim. I’m receiving texts to my number but i can’t send through my imessages and have to send in sms. 

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