@Perlita you can dial 611 from the phone and attempt to pay for the bill and reactivate the account. If that won't work, you'll need to contact CS Agent to assist.
You can contact an agent using the chatbot. Type "agent" and click contact us to go through the wizard.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Here is a help article about how to contact the CS Agent.
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
