Account Locked Out

[tsx335]

Hi,

I have tried to reset the password for Self-Serve but it ended up expiring by the time i received the email. I have put a ticket in and sent a private message to the moderator team but have yet to receieve a response. Can someone help me out please? 

[hairbag1]

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@Willy3 wrote:

My problem of being locked out is not solved.

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Try again in an hour. Clear your cache files, use incognito mode and also try a different web browser. FireFox seems to work pretty good.

Alternatively, click the ? in lower right side of screen to start process of moderator assistance.

[Willy3]

My problem of being locked out is not solved.

[tsx335]

All good problem solved, the password reset email seems to be significantly delayed and a very short window to use it. Very odd for a password reset tool never experienced that before. 

[Willy3]

I need to access my account. My account has been locked out since yesterday

I need to change my plan.Self serve is not working.

[ChuckYeah]

Are you sure it's your password that you can't remember and not your email? Did you get locked out for an hour after a few tries?

[Purplepan]

Unfortunately regular users don't have the kind of authoritity to assist in this case - you'll have to wait for the moderator to respond.

Good luck!