90-Day Plan WITHOUT Text

[newpublicmobile]

I am currently experiencing the below issue. This post is mean to serve the knowledge base for new users who experience the below scenario. 

Scenario:

Incorrect 90-Day Plan Chosen

• New User to PM
• 90-Day Plan for $120
• Province Wide Calling
• NO TEXT PACKAGE
• 6gb Data

Intended 90-Day Plan

• New User to PM
• 90-Day Plan for $120
• Province Wide Calling
• GLOBAL TEXT
• 6gb Data

From my research, please follow the below process. Note that the process is meant to apply to the exact above scenario. Future plan and/or price changes may make this process obsolete.

• Register for a new account in the Public Mobile Community
• Option 1: Private Message a Moderator
  1. Private Message a MODERATOR (ie: @Shazia_K, @Mary_M, @Saray_O) with your scenario, phone number, and account number.
  2. Wait patiently for a response
• Option 2: Tag a MODERATOR in a Community Post
  1. Create a new community message and tag a MODERATOR (ie: @Shazia_K, @Mary_M, @Saray_O)
  2. It is important NOT to put any personal information in the post as it is a public forum (everyone will be able to see it)
     1. A great resource on how/when to Contact a Moderator: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-...
  3. Wait patiently for a response

 Hope this helps future users who experience the same issue.

[Mary_M]

Cheers @newpublicmobile

[newpublicmobile]

And there we have it, not even half a day since I contacted the Mods, and the issue is resolved. Kudos to PM! 

[Mary_M · Accepted solution]

Hey @newpublicmobile,

Thank you for sharing!

We're sorry to hear that you forgot to add a service. It's normal for the system to ask you for the entire payment, because once a plan is activated, another service can't be added without the intervention of a mod. On the other hand, it's a simple fix for us - and I'm pleased to inform you that I already made the changes on your account.

Simply power cycle your phone and everything should be working 🙂

Welcome to Public Mobile!

Mary

[TheOldVR]

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@WearySky wrote:

Technically, this isn't really specific to your scenario, @newpublicmobile.  This is the basic steps required to get support from the mods on ANY issue you might have, really.  Either PM the mods and give them your info, or create a new thread and tag the mods. 🙂

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^^This. Nice summary btw...

[WearySky]

Technically, this isn't really specific to your scenario, @newpublicmobile.  This is the basic steps required to get support from the mods on ANY issue you might have, really.  Either PM the mods and give them your info, or create a new thread and tag the mods. 🙂

[ShawnC13]

@newpublicmobile  That is a good post thanks for sharing, it should help out many members.  But you have also basically tagged the mods 6 times to something that doesn't need any support. Not sure how it would work but next time maybe try @ Shazia_K  I don't think that made a link or notified them.

[CaNuCk07]

THanks for the post!  thats how the community works, learning from each other.