6 -digit code goes to wrong phone

[jpmo]

Joined August 1. When joining, app said should have another phone number in case of problems so got number on public mobile. Transfered phone number from telus which is now on my phone/account. After logging out I can't log back in because verification code goes to public mobile number which is not on my phone/account. How to get 6-digit code to go to number on my phone/account ?

[jpmo]

I only have one account, and only one email. I have submitted a ticket. Thanks for replying and link 

[hTideGnow · Accepted solution]

hi @jpmo  you got the code but not the correct number?  So, you have multiple accounts.  If that is the case the account that linked to the number you want was with a different email 

you can use Forgot email link to try to see if it helps.  if not, please submit a ticket using the link provided above

[jpmo]

I eventually get code through chatbot on email but that does not get the code to  go to correct number 

[hTideGnow]

hi @jpmo 

check if you can get the code via email

 click Didn't Receive code or Resend code and choose Send email, and try to get the code via email

if you cannot login still , ask PM to help.    you can submit ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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