2FA for SIM replacement

[Aquosua100]

I’m doing a sim change but it’s asking for 2FA that suggest access to the old SIM. 

I lost the old SIM and can’t receive 2FA. I will like option to use my email for 2FA instead of being limited to the phone number which I am trying to replace the lost SIM. 

any ideas?

[BKNS27]

@Aquosua100 

Did you click on Resend Code or Didn’t Receive Code? There should be an option to have the 2FA Code sent by email.

If not then you need a CS_Agent assistance to help you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437