12 DAYS SINCE FAILED ROGERS # PORT - PLEASE HELP

[Lanc0036]

@Shazia_K @Mary_M @Saray_O please help me... 

I have been waiting patiently for 12 days for this port issue to be resolved.  Ive sent all of you a PM this morning and serval times previously over the course of the last 12 days with the required info to complete port from Rogers.  I know you are all back logged but as of yet not one of my PM have been read. 

Can we please get this resolved today.

If I need to resend info again with a private message please let me know.  

[yiannirouvalis]

@Shazia_K

Hi there @Shazia_K I posted on wall and private msgd response info that you requested if you can check your msgs when you get a chance thanks your help is appreciated

[atorrin]

Yay, it works now! Thank you @Shazia_K

Now time to try and do my husband's account.

[Shazia_K]

Hello @atorrin, 

I'm sorry for the long wait, 

The port has been requested, please allow at least 30 minutes to 2 hours for the port to complete. You will receive a text message saying that the port has completed and then simply reboot your phone 🙂

Thanks,

Shazia

[atorrin]

I have sent a message to support, a message on Facebook, and PM to mod, but not heard anything. So.. I will post here too, I hate to add to the noise but perhaps tagging in the forum is the preferred method of communication? 

I have a partial port of my SIM, and a second SIM for spouse that I need to port that I am too afraid to try.

Any help would be greatly appreciated! @Shazia_K

[wendelclark13]

It works now. Thank you @Shazia_K.

[selvia_foeng]

Hi Shazia, @Shazia_K

Could you please take a look at my number,

I have been waiting for 3 weeks..

could you please take a look...

Please tell me if you need anything from my end..

[yiannirouvalis]

http://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/9663 hi replied to your pm info that you requested thank you for your assistance

[yiannirouvalis]

@Shazia_K hi I pm you the info you requested thank you for your assistance

[connor2hd]

@Shazia_K Can you please help me? I have the same situation, I PMd you all my information.

[Shazia_K]

@W3, 

Sorry about that, port should complete in the next hour, simply power cycle your phone when you receive a confirmation text. 

@Maharg15, 

Same for you 🙂

@yiannirouvalis, 

Don't worry please! I will look into this for you. 

Thanks,

Shazia

[yiannirouvalis]

May you please please help me! I getting really desperate. @Shazia_K I msg moderator s 10 days ago I and posted in forum visa was charged 2 times still no service any help would be appreciated thanks

[Maharg15]

I also still only have partial service since November 19. I have private messaged @Shazia_K and replied back with my previous providers account number. Since then the communication has ended and I am waiting to hear back.

[W3]

May you please please help me! I getting really desperate. @Shazia_K

[W3]

im 14 days with port issue from wind. why you no help me?

[Shazia_K]

Hey @wendelclark13, 

Sorry about that! 

Please reboot your wife's phone everything should be functional now 🙂

Thanks,

Shazia

[Ez_gomer]

@Shazia_K sorry I'm an idiot it is working thank u so much

[Ez_gomer]

@Shazia_K I just rebooted my phone it's not working

[kgervais]

I Started this process on Nov 12th ... its like the energizer bunny, just keeps going and going and going.  Please help!

[Shazia_K]

Hello @kthomps20, @Meesch, @Ez_gomer, 

I'm sorry about this! 

Can you check your PM @Meesch @kthomps20 ?

@Ez_gomer, 

Please reboot your phone and everything should be functional. 

Thanks,

Shazia

[Ez_gomer]

@Shazia_K plz fix my port from Telus I have no service my network is PM Telus I's gone but no service at all it keeps saying I have no long distance add-on for local calls no text no internet I have an account on PM website number is ported over u can cally phone goes to voice mail plz help

[Meesch]

Yep same here, 10 days and counting! - YaY!

[Ez_gomer]

@Shazia_K plz fix my port from Telus I have no service my network is PM Telus I'd gone but no service at all

[kthomps20]

I'm also stuck in backlog hell. It's been 10 days for me.

[wendelclark13]

I've had no service since Nov. 21st. Mods are ignoring my private messages. Not sure what I have to do to get them to help me — bribery?

[Lanc0036]

@Shazia_K

All is good and working. Looking forward to leaving my previous cell provider in the dust.

[CaNuCk07]

Awesome to hear all!

[sergeyzh]

Wow it was fast. Everything is good now. Thank you so much!!!

[Lanc0036]

@Shazia_K has just requested the number port again for me.  Fingers crossed it will go through this time without a hitch.  She said could take anywhere from 30 mins to 2 hours and that I will receive a txt message once completed then reboot phone.

Thank you @Shazia_K for looking into this.

[Shazia_K · Accepted solution]

Hey @Lanc0036 @sergeyzh

I'm truly sorry about this!

@Lanc0036,the transfer should complete in the next hour, you will be notified via text and then simply reboot your phone.

@sergeyzh, Can you please reboot your phone now? everything should be functional.

Thank you @CaNuCk07

Shazia 

[CaNuCk07]

@sergeyzh  Have you privatre messaged the moderators?