System maintenance- Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET

[Shazia_K]

This means that on Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET you won't be able to do the following:

• Access your Self-Serve account
• Activate a new account

We apologize for any inconvenience this may cause.

[6500K]

Good to see that PM does regular upgrades and announces them.  It shows good commitment to its systems and customers.

If anyone is not used to seeing these things, you should be glad that updates are being done frequently and regularly.  Coming from a large organiztion and being part of regular system updates, I know that these will go a long way to stabilizing systems and increasing up-time for everyone.  Some things may break temporarily, but the net effect is a better user experience with the system.  

Keep up the good work guys!

[Anonymous]

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@AF1187 wrote:

I have cleared browser cache and cookies but that did not solve my problem - the system keeps denying my credit card for some reason. According to my bank, there's nothing wrong with my card. Not sure what to do and in desperate need to have my account active again. 

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If you have a unit number in your address, don't use the unit number field. Put it in the street address. Make sure your address exactly matches that of the credit card.

[AF1187]

I have cleared browser cache and cookies but that did not solve my problem - the system keeps denying my credit card for some reason. According to my bank, there's nothing wrong with my card. Not sure what to do and in desperate need to have my account active again. 

[Mastaiso]

Clear your browser cache/cookies and return to self serve, u should see your plan and make a payment. Since the update, my plan wasnt there until I did that.

[mimmo]

@reyres if renewing try calling 611 can pay via voucher buy from recharge.com or if you have a cc on file.

[reyres]

FIX your website. My plan expired today and nothing works. I cannot renew or change anything

[ashleyb]

Thannks for the update!

[Haiggy]

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@RobertQc wrote:

Hopefully this is due to updating the plan builder with some new promotions!

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I bet that will happen after the 15th when the current promotions end. 🙂

[stonechucker]

There are no monthly plans actually.  There are only 30-day or 90-day cycles.

[Oldtimer102]

@stonechucker

Sorry I don't follow. 

What are these 4 month long plans that you mentioned?

[stonechucker]

@Oldtimer102 You only get 4 month long plans at Public Mobile.  However you can get 12 30-day cycles, and a 5 or 6 day early start to the next year, depending on the year.

[Oldtimer102]

I second this!!

90 days cycles involve a degree of risk. (Payment of full 90 day amount despite possibility of flash deals or unforeseen circumstances, international travel, cancellation)

Those locked in for 90 days deserve some sort of reward! Otherwise I'll be sticking to month long plans 

[austinhuang]

Thanks! Also apparently the header of self-serve has changed to be in line with the main website. Might be some self-serve upgrade!

(Ignore previous edit)

[nguyen2007]

Thanks for the info.

[will13am]

Oh, please, please fix more and break less in the process. 

[srlawren]

I don't think they'd need a 9 hour outage window to change the plan offerings.  This sounds more like routine maintenance.  I would guess OS patching and/or database maintenance (reindexing, archiving old data, etc).  But i could be way off base.

[Wonder_why]

@Shazia_K Thanks for the info

[stonechucker]

Would love to see cost savings return for 90-day cycles.

[RobertQc]

Hopefully this is due to updating the plan builder with some new promotions!