05-31-2018 03:33 PM
This means that on June 3rd, 2018, 12:00 am ET to June 3rd, 2018, 11:00 am ET you won't be able to do the following:
Please excuse us for any inconvenience this may cause.
Shazia
06-05-2018 12:08 PM
If you log into your account and it is active. Try putting your sim in a different phone if it works in the other phone something is wrong with your phone. If it doesn't work in the other phone either contact the mods by private message
How can you get help with your account, activation, or service?
In your message please include:
Don't know your pin?--provide any 3 of the following:
How long until they reply?:
How can I view my private messages between myself and a Community Moderator
06-05-2018 12:01 PM
I restarted my phone, it did not change anything.
06-05-2018 10:16 AM
There were litle hicup on service, not sure if its related. All seem to be fine now.
Restart your phone sometimes might help. If already did it, see if the sim card is working. Otherwise contact mod
06-05-2018 10:06 AM
Did your account renew?
Have you tried restarting your phone?
06-05-2018 09:59 AM
I have had no cell phone service or data since friday, what is going on
06-03-2018 10:51 PM
thanks for notify
06-02-2018 01:58 AM
I wonder if this has anything to do with (EU) GDPR Compliance. A lot of business websites (even in Canada and USA) are updating their backend this month to avoid inadvertent/potential violations (and fines).
06-01-2018 04:50 PM
Thanks for the info.
06-01-2018 01:56 PM
@brent_liza, I didn't read your post prior to posting my own, I see you're worried as I would be.
As for delaying maintenance, that's a double edged sword, as this type of maintenance normally occurs in of-peak hours to affect as few as possible. Scheduling for after payment processing, as it takes a while, would put it midday Toronto time. Peak time.
06-01-2018 01:53 PM
I wonder if it would be wise for those expecting AutoPay payments Saturday night / Sunday morning to pay today manually, to prevent possible problems.
One recent System Maintenance did affect AutoPay.
I don't want to worry anyone ... but it has happened previously.
06-01-2018 12:43 PM
I know the updates need to happen but every time this happens it causes the automatic top-ups to not correctly work. Why not push the maintenance until after the system processes the re-loads? I hope everyone who's plan is on auto reload can top up before to help with not receiving a service interruption.
06-01-2018 11:25 AM
wonder what will they fix this time!
06-01-2018 01:27 AM
Thanks for the heads up. 🙂
05-31-2018 06:08 PM
@duferdous wrote:Hi, thanks for letting us know. But is it applicable for all over the Canada or it is only some province specific?
For everyone.
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05-31-2018 06:07 PM
@duferdous wrote:Hi, thanks for letting us know. But is it applicable for all over the Canada or it is only some province specific?
Everywhere.
05-31-2018 05:30 PM
Hi, thanks for letting us know. But is it applicable for all over the Canada or it is only some province specific?
05-31-2018 03:53 PM
Thanks for letting us know 🙂