System maintenance- July 29 2018, 00:00 ET to July 29 2018, 10:00 ET
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-26-2018 10:26 AM
This means that on July 29th, 00:00 ET to July 29th, 10:00 ET you won't be able to do the following:
- Access your Self-Serve account
- Activate a new account
Please excuse us for any inconvenience this may cause.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-31-2018 05:21 PM
@johnlobo wrote:Hi,
Please check on my line . It has not been working the whole day today. I am unable to receive any calls, messages and my data is not working as well.
Kindly investigate & help resolve it urgently please.
Thanks,
John.
This is a public forum so if you don't want your number out there you may want to edit your post. I do not consider that private info but have edited it out of my reply. Is your plan set to renew or just renewed? Did your phone just do any updates, tried power cycling your phone? If none of that worked you will need to message a moderator. Note they are experiencing a heavier work load right now and could take longer to reply.
PM Phone Number
- 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)
- account number
- date of birth
- complete address listed on account with postal code
- email address on account
- most commonly called numbers
- alternate number listed on the account
- last payment date and amount
- last 4 digits of the credit card
- Detailed explanation
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-31-2018 05:20 PM
Hi! If you want to reach the PM employees and include personal information, you can most likely send a private message to one of the employees. Does your phone also have dual sim? If so, try swapping the sim to the second slot and see if that works. As well, you can try changing between LTE and 3G in your settings to see if you receive anything.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-31-2018 05:17 PM
Hello,
please ensure not to post personal information on the website. My recommendation is to turn off the phone and try rebooting it. If this doesn't work then try turning off the device, removing the sim card and re-inserting. Then power back on. Is the phone unlocked to be able to use on public mobile? If this doesn't work please try the sim in another device and see if it works.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-31-2018 05:16 PM - edited 07-31-2018 05:21 PM
@johnlobo wrote:Hi,
Please check on my line XXXXXXXXXX. It has not been working the whole day today. I am unable to receive any calls, messages and my data is not working as well.
Kindly investigate & help resolve it urgently please.
Thanks,
John.
Hi John - this is a public forum and anyone in the world can see your post, so you should make sure not to include personal details like your phone number.
Info like that should be sent via a private message to @CS_Agent.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-31-2018 05:14 PM
Hi,
Please check on my line 416.880.9835. It has not been working the whole day today. I am unable to receive any calls, messages and my data is not working as well.
Kindly investigate & help resolve it urgently please.
Thanks,
John.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-31-2018 05:11 PM
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-29-2018 12:36 PM
Unable to make payments/add amount to my account. any known issues
Maintenance is over, right
Thanks
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-28-2018 02:00 AM
Thank you for the notice!
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-27-2018 07:52 PM
Thanks for letting us know.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-27-2018 09:40 AM
Thanks for the heads up as always @Shazia_K. Really appreciate all you hard work.
Guess we gotta make sure the systems are going to be able all the new subscribers with all these promos happening
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-27-2018 08:09 AM
Thanks for the advance warning.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-27-2018 08:03 AM
Thanks
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-27-2018 07:38 AM
Thanks for letting us know.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-26-2018 01:15 PM
Thanks for the notice.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-26-2018 12:50 PM
Thanks for the heads up!
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-26-2018 10:35 AM
The ongoing promos are really going to give the servers a workout. It would be nice to put some oil on the hamster wheels.
![](/skins/images/02B49C0B2FC614613D221373CF8AAEF5/responsive_peak/images/icon_anonymous_message.png)