@srlawren I've already been through this with @Jeremy_M so I appreciate you letting me know that, and to all of you who are saying be patient, this shouldn't have been an issue in the first place. Considering that the only way we can access our accounts are through the website, it should be basically the MAIN thing that runs smoothly and without issues, but there seems to be issue after issue after issue. Shouldn't take longer than a couple of days to fix a "Generic Error"..... Unless they don't have a systems administrator/back end manager, which I'm pretty sure they do so either that dude isn't as good at his job as he should be, ORRRRR they need a second one on staff. This is becoming a habit, and extremely annoying.... You're PM... Owned by telus. Please make stuff work properly the first time. I know I sound but to be honest it shouldn't be a privilege to access the my account page. It should pretty much be a guarantee. I don't expect 100% uptime because maintenance is pretty much a necessity in everything, but I should be able to expect at least a 95% uptime. Atm all I'm seeing are issues with the website, which, as there is no phone support, is the only thing we actually get access to. Waiting 48 hours for a response isn't doable, and if nobody replies to your message, I end up having to jump from support person to support person to see who will actually be online and available to help. I'd say I'm upset, but I'm simply disappointed at the level of service. I expected more after a year or two. Things are moving far too slowly as other companies are trying to move forward, you're going two steps forward, one and a half steps back. Lol before everyone trips out at my annoyances and tells me that I should be grateful things are cheap, and the people here are nice, I should say that I am grateful of that, but as I'm still paying for a service, I expect that service to work somewhat flawlessly, and I don't think that's such an unrealistic expectation. We're in 2016.... No longer in the age of dial up. Consumers now have access to 250mbps download speeds, and 100mbps upload speeds. There are drives with write speeds of 500mbps. Phones can do what most computers can. Why can't PM keep its crap in order? It really can't be that difficult of a thing, yes it's a company, but companies are meant to be run smoothly. Might not always go as planned, but it often doesn't at PM from what I'm seeing. Yeah the public lab ideas are actually getting looked at and Implemented or thrown out which is a big step forward from before but there's still consistently issues with the website. I shouldn't have to wait this long for a fix to an issue multiple users are having.
